Frequently Asked Questions–Topics
Water and Sanitary Sewer Service
During construction of water and sanitary sewer, there may be instances where these services may be interrupted. More so with water main construction as these lines have to be isolated (water turned off) to connect the new construction to the existing system. Notice is given in advance of having the water turned off. For water main breaks and outages not associated with construction see the Water Utilities FAQ page.
Water Meters
To add an additional meter to a property contact Robert Mardis at (972) 721-4670. For any issues with an existing meter please contact the Water Utilities Department at (972) 721-2281.
Flags and Construction Staking
Prior to any construction or development a project is surveyed. The City has a survey crew and surveys some of its proposed projects. Other projects use private surveyors. The survey will include paint markings, stakes and flags. This survey could be done for a City project or for any one of the franchise companies. To inquire about City projects call (972) 721-2611 or visit the CIP Projects webpage.
Franchise Utilities
Franchise Utilities are those utilities that are not City of Irving and have an agreement with the City to use right-of-way for there infrastructure. These include electricity, phone, cable, gas etc. The Franchise utility companies also do construction in the public right-of-way. For questions or concerns about their construction please contact the respective company. The most common of these are:
- Atmos–(800) 817-8090
- AT&T–(800) 246-8464
- Verizon–(800) 453-1000
- Oncor–(888) 313-4747
- Time Warner Cable–(877) 833-6350
GPS Monuments/Benchmarks
The City of Irving has a GPS monument system based on half mile grid. The monuments have northing, easting and elevatioin (X, Y and Z). The data sheets for these monuments are located on the downloads page.
Utility Locates
The City of Irving will locate water and sanitary sewer lines prior to any construction. This is done through the Water Utilities Department. For water and sanitary sewer locates please go to the Water Utilities webpage. For location of other utilities please contact the one-call notification center for Texas "Texas811". The web site is www.digtess.org and the phone number for locates is 800-344-8377.Copy of a Plat or Construction Plans
To get a copy of a plat or construction plans please contact
the CIP department at (972) 721-2768 or e-mail jferguson@cityofirving.org. These copies can be delivered electronically at no charge or hard copies can be made at $3 per sheet.
Construction Details and Specifications
Construction details and specifications can be downloaded on the CIP downloads webpage. For questions concerning private development, call Robert Mardis at (972) 721-4670. For other Engineering questions call (972) 721-2611 or e-mail publicworks@cityofirving.org.
Flood Plain
To determine if your property is in a flood plain contact the CIP department at (972) 721-2768. The City has copies of FEMA Federal Insurance Rate Maps (FIRM) that show the limits of the 100 year flood zone. The 100 year flood zone is used by mortgage companies to determine whether flood insurance is required. To see if the subject property is in the 100 year flood zone please call (972) 721-2768. The FIRM maps can also be downloaded at the CIP downloads page.
Elevation Certificate
The elevation certificate is used to certify building
elevations in conjunction with obtaining a Letter of Map Amendment (LOMA) or a
Letter of Map Revision-F (LOMR-F). It is
also used to rate post FIRM building construction by FEMA. The elevation certificate can be download from the CIP Downloads page. For more information on the elevation
certificate read the FEMA publication “Floodplain Management Bulletin –
Elevation Certificate”. The City of
Irving receives the form and submits to FEMA. Call the Flood Plain Manager at
(972) 721-3721.
Flooding
Flooding issues are a major concern for the City. Areas of flooding should be reported to the Flood Plain Manager at (972) 721-372. These events are documented and categorized so that resources can be planned. Some solutions may be as simple as removing debris to allow better flow and others will be long term planning and budgeting.Standing Water
Standing water can be reported to the Flood Plain Manager at (972) 721-3721 who handles all drainage and flooding related problems. Some issues can be rectified with work from the Streets Division of the City while others will need planning and budgeting.
Duration / Noise / Working Hours
Capital Improvement construction involves a number of personnel, vehicles and large equipment and is inherently loud. Your patience during construction is appreciated. Working hours for a project are from 7 a.m. until 6 p.m. Monday through Friday except for city holidays. Exceptions for city holidays and Saturdays can be made. Projects are bid with a certain number of calendar days and are expected to be finished in that time frame. The contractor can be fined for exceeding that number of days in the contract. For any items of concern, contact the City Inspector for that project. The inspector for the project can be found on the CIP Projects page or by calling (972) 721-2611.
Trash/Debris/Mud
The contractor is required to keep the construction site reasonable clean and clear of debris. The City has the authority to request the site be cleaned. For any items of concern, contact the City Inspector for that project. The inspector for the project can be found on the CIP Projects or by calling (972) 721-2611.
Equipment/Materials
The contractor is allowed to stockpile equipment and materials on the construction site in the amount as to not cause delays in construction.
