Delivering Exceptional Services

Baldrige Commendations

"The four organizations recognized today with the 2012 Baldrige Award are leaders in the truest sense of the word and role models that others in the health care, nonprofit and business sectors worldwide will strive to emulate. They have set the bar high for innovative practices, dynamic management, financial performance, outstanding employee and customer satisfaction, and most of all, for their unwavering commitment to excellence and proven results."
— U.S. Acting Secretary of Commerce Rebecca Blank (at left)

“Just got the news. We're now an elite club of two local governments!! Congratulations on being a recipient of what has come to be known as our Nation's Nobel Prize for Business Excellence."
— Retired Coral Springs City Manager Mike Levinson (2007 Baldrige Recipient)

"Just wanted to add my congratulations on the City of Irving winning the Malcolm Baldrige National Quality Award. What an accomplishment for you and your staff and our city. All the best."
— Aviall CEO Dan Komnenovich (at left)

"Big Honors — Winning the Malcolm Baldrige National Quality Award is as prestigious an honor for businesses as winning an Oscar for an actor. So the City of Irving and Lockheed Martin Missiles and Fire Control should take deep, proud bows for demonstrating world-class quality controls and management. Irving's win puts it in especially rarefied air, as only the second city ever to receive the award. Congratulations to both for jobs well done."
— The Dallas Morning News, "Editorial: Hits and Misses," Nov. 17

"You all have just given me top-notch bragging rights about the City of Irving. We didn't get here by accident. It came through performance excellence, innovation and visionary leadership."
— Councilwoman Rose Cannaday (at left)

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