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1. Where do the pollutants that form ozone come from?
2. Why do we care about the ozone?

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1. How are tax revenues decreasing if the city is raising the tax rate?
2. Why are my taxes so high?
3. Is it true that the decrease in tax revenue is in part due to the Heritage Crossing project, in that so many dwellings/buildings were removed and now sit as vacant land at a lower taxable rate?
4. Are any city departments over budget for the current year?
5. If Code Enforcement is a key focus area for the city, why does the budget show funding for five fewer code enforcement personnel in the coming year?
6. How much does the City of Irving receive in revenue from the company that operates Twin Wells Golf Course? Where is that reflected in the city’s records?
7. Are any funds allocated in the FY 2010-11 budget for improvements along Irving Boulevard between the Trinity River and Loop 12?
8. What is the status of the former stadium site redevelopment? Is the $2 billion “Sky Park” project on hold?
9. Is everything paid for from the General Fund?
10. How much of the increase in the municipal services bill goes to the General Fund?
11. What happened to the $12 million in savings that have been realized over the past four years?
12. How many employees work for the City of Irving?
13. Is Irving self-insured? How much does health insurance cost the city?
14. How much of the budget goes toward the Heritage Crossing project?
15. Why doesn’t the city match tax increases with a dollar-for-dollar operating expenditure reduction?
16. If taxes are increased due to lower property values, will the city ever reduce taxes?
17. Has the city manager received a raise this year?
18. How is the city reducing expenditures?
19. Why doesn’t the city reduce services to ease the tax burden on residents?
20. How much will my taxes increase under the proposed budget?
21. Where will the money come from for the Entertainment Venue if the dedicated revenues are not sufficient to pay the debt? (Full question provided in answer.)

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1. Does the proposed FY 2012-13 budget include the phasing in of four-man crews for the Irving Fire Department?

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1. Why is the city building a new library at taxpayer expense with less square footage than what we currently have in the existing library in south Irving?
2. What is the breakdown between electricity, water and natural gas? What is the current rate of electricity at KWH?

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1. When monitoring the budget, what would that define? What would be involved in monitoring of the budget? What are the procedures, protocols or reports that might substantiate monitoring of the budget?
2. I would like to see many more trees in Irving. Also, requesting an additional arborist and new equipment for the maintenance and upkeep of trees.
3. I would like to see funding for a traffic study to add sheltered bicycle lanes to major thoroughfares to increase bicycle commuting. Estimated at $150,000 to $200,000.
4. I would like to see funding for protected bike lanes, as well as an expansion of lanes in Valley Ranch.
5. Regarding the Master Plan for the city, what is the status of the repair of Pioneer Drive from Irving Heights to O'Connor Boulevard?
6. Regarding charges for yard waste and brush pick up: (Full question in answer area.)
7. The access is poor to Campion Trail on Nursery Road and Hunter Ferrell. Would also like to see Nursery widened or adding sidewalks where it changes to Hunter Farrell. Other cities have DART access.
8. Bicycling in the city is hazardous.
9. When will we make Southern Trail connections? Should we use sponsors here and perhaps for our parks too? (Full question in answer area.)
10. Requiring alarm permits is not right or just. Misusers and abusers should pay, not everyone with an alarm. Alternatively, over time, the city could waive fee for people that do not have false calls.
11. Would like to see the budget include money to build the new YMCA. (Full question in answer area.)
12. The Irving Public Library System needs to have its budget increased in order to bring its books and media up to par. (Full question in answer area.)
13. Would like the city to place adequate funds in the budget to rebuild the city pools that have been removed. (Full question in answer area.)
14. Will there be increases to either the water or sewer (monthly service and monthly usage) for FY 2015?
15. What is the expected property tax revenue for the upcoming FY2014-15 budget and what is the percentage increase from last year's budget? (Full question in answer area.)
16. I do not favor a rebuilding Northwest Park Swimming Pool. (Full question in answer area.)
17. Reduce property taxes.
18. I know that the Fire Department placed an ambulance at Station 1 for a month to see how the run volume was handled. (Full question in answer area.)
19. There is no street lighting between Pleasant Run Road and Las Brisas Drive on Walnut Hill Lane. (Full question in answer area.)
20. My understanding that establishments, whether commercial or residential, with an active water account are charged a monthly sanitation fee. Is this understanding correct?
21. How many dumpsters provided by commercial dumpster vendors are in use in the City of Irving?
22. How many businesses with commercial dumpsters services also have access to curbside collection services?
23. Why do commercial establishments that do not use the city’s curbside collection services have the monthly charge for service that cannot and do not have access to use?
24. What is the amount of revenue collected related to the 5 to 6 percent franchise fees paid to the city by the commercial dumpster vendors licensed to do business in Irving?
25. Would like an accounting of the sales tax collected (revenue stream) from taxable services provided by the commercial dumpster vendors.
26. If the proposed rate increases for water and sewer are approved, what is the anticipated increase in revenue as a result of these increases, line item by line item.
27. How many acres is Twin Wells? I am opposed to watering the course during a drought. Would rather have a shopping center on that land instead. People in South Irving would like shopping instead of golf
28. As a resident of the City of Irving, I am for using trash bins. (Full question in answer area.)
29. In the original 8/8/14 proposed budget papers, on Page CIP-38, the GF Non Bond Fund Balance @ 9/30/14 is estimated to be $2,276,421. (Full question in answer area.)
30. Same question for 9/30/15 where page CIP-38 of original budget shows balance of only $317 but on page B-1 of 8/21/14 Retreat Handbook, balance shows $6,800,000. (Full question in answer area.)
31. On page B-1 of the 8/21/14 Retreat Handbook, what is the detail of "Other Funds" balance of $1,236,290 at 9/30/14?
32. On page B-1 of 8/21/14 Retreat Handbook, why do GF "Total Expenditures" for 2013-14 show $203,357,729? (Full question in answer area.)
33. Same question for 2014-15 which shows on page B-1 $214,566,878 Total GF expenditures which is $19,277,027 MORE than expenditures shown on page B-3 of $195,339,851. Why the difference?
34. What is to be included In Budget Adjustment #4 to the 2013-14 Budget to be submitted for approval in September? (Full question in answer area.)

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1. Can you please explain the statement at the top of the cover page? It says property tax revenue in this budget is $3M lower than last year however the budget shows property ... (continued below)
2. The full cost of salaries and benefits is budgeted at 100 percent. In the past we have budgeted less than 100 percent based on our actual experience each year with ... (continued below)
3. This budget highlights $30M for streets to be allocated in annual portions beginning in the 2017-2018 budget. Why aren't we starting this in this 2016-2017 ... (continued below)
4. Why was our bond rating for water and sewer bonds downgraded by Moody's?
5. Is the $500K budget allocation for an "innovations center" and the $1M allocation for an "entrepreneurial center" applying to the same project?
6. There is $515K budgeted for a golf tournament and a tennis tournament. $215K is budgeted to be recovered meaning we will spend a net $300K for ... (continued below)
7. What is the Heritage Crossing project budgeted for $940K?
8. What makes up the Land and Other Capital costs in the Economic Development fund?
9. What is the "CEO for Cities" program mentioned in many department budgets? Combining all the budgeted items, what is the total cost for this item?
10. The budget mentions a need for dedicated funding for economic development. Why did the City transfer $13M from the ED fund into the General Fund in the ... (continued below)
11. How do our development fees compare to McKinney, Frisco, Southlake, Flower Mound and Plano? Should we increase our commercial development fees because of our diminishing ... (continued below)
12. It appears general fund spending in this budget is increasing by $18M. Am I reading that right?
13. How was the payment to Comerica Bank funded that paid off the Heritage Crossing debt? Were there bonds sold to do that? Were the bonds sold as water ... (continued below)
14. How much of the 19 percent increase in the sewer rates can be attributed to increased charges from the Trinity River Authority (TRA)? Is there documentation of that somewhere for the public?
15. Residential property values have risen this year in Irving by 6.9 percent. If I have the average valued home, does that mean if the Council maintains the current rate ... (continued below)
16. The budget mentions the new housing developments in North Irving as the reason for the need for new trash routes, more equipment and staff for ... (continued below)

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1. What should I do if I am bitten by an animal?
2. When an animal bites a person, who is in charge?
3. What happens to the animal that bites someone?
4. What is quarantine?
5. What if the animal gets sick while in quarantine?
6. Who pays for quarantine?

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1. Do I need to come to a hearing if my address is on the agenda and I get a notice of a hearing letter?
2. If Building Standards is involved, do I have to demolish my house?
3. If I demolish my house, do I have to demolish all of the accessory structures as well?

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1. What are the requirements to sign up for the CERT Basic Training?
2. What is covered in the Basic Training CERT class?
3. How is Irving's CERT program organized?
4. Once going through the training, are there any additional trainings I could take?

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1. What should I do if I have a claim for damages against the City of Irving?
2. How can I get a copy of an Irving ordinance or resolution?
3. What should I do if I witness a violation of a city ordinance or a Class C misdemeanor?
4. Who do I call if I want to follow up on a returned check?
5. How do I file a complaint?

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1. What is a cross connection?
2. What is backflow?
3. Why are backflow preventers needed?
4. Who needs a backflow preventer?
5. What is a backflow prevention program?
6. How can this contamination happen?
7. What is an indirect cross connection?
8. Why does this backflow preventer need to be installed in front of my house?
9. Can I cover or hide the backflow preventer?
10. Why do some backflow preventers need to be tested every year?
11. My backflow preventer sometimes leaks water from a relief valve. Can I remove or plug the valve to prevent water loss?

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1. My neighbor has been draining his swimming pool onto my lot. Who can I contact to stop this?

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1. What is the city doing to protect residents?
2. Where can residents find information about the earthquakes?
3. What current or past drilling activities have contributed to recent and future earthquakes?
4. Is fracking currently in progress in Irving?
5. Is there currently drilling-related wastewater being pumped into wells, and, if so, where is this occurring?
6. How much money has the city received from the gas well sites referenced in news reports?
7. Where can I find more information about drilling and fracking?
8. Is there anything the city can do about these earthquakes?

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1. What is the difference between a watch and a warning?
2. Does the City of Irving have public shelters?
3. When are the outdoor warning sirens used?
4. What should I do when I hear the sirens?
5. Why can't I hear a siren inside my home?

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1. Will I still get iALERT emergency notifications if I don't sign up?
2. What if my phone number or email address changes?
3. Will my contact information be shared with others?
4. What won’t the system be used for?

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1. How was RACES created?
2. What does RACES do?
3. What is ARES and what does it do?
4. What do you mean by communications and net?
5. Who can become an Amateur Radio Operator?

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1. How do I contest the value placed on my property by the Appraisal district?
2. I purchased a home last year, what exemptions are available to me?
3. If I am late filing for my homestead or age 65 exemption what happens?
4. Can the late charges be waived?
5. What happens if I don't pay my taxes on time?

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1. How do I request EMS and billing records?
2. Does the Fire Department offer CPR training?
3. How do we dispose of unused/old medication?
4. What are the fees for ambulance services?

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1. Why does a fire truck come when I call for an ambulance?
2. Why are fire trucks used to block lanes on the highway when there is an emergency?
3. How do I report a leaking or broken fire hydrant?
4. Can I schedule a visit to the fire station or can the fire department come visit us?
5. Does the Fire Department inspect child car seats?
6. What are the requirements to become a firefighter?
7. Can the Fire Department come unlock my car if I leave my keys inside?
8. Can I do Community Service at a fire station or through the fire department?
9. Does the Fire Department fill private pools with water?
10. Can the Fire Department come out and change the batteries on my smoke detector?
11. Do you provide school supplies to kids?

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1. What type of application do I need for my plan submittal? What do I need to submit?
2. Do you do walk-in Plan Reviews?
3. Where can I find a fee schedule of permits?
4. What number do I call to schedule a fire inspection?
5. I need a Knox Box application. How do I obtain one?
6. How do I obtain a copy of a fire report or fire investigation?
7. How do I set up a Fire Drill for my Business/School?

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1. Who is at risk of possible health concerns?
2. What health risks are associated with contaminated floodwater?
3. What other natural resources are affected by contaminated floodwater?
4. What should I watch out for in or around floodwater?
5. What are the hazards of standing floodwater?
6. When is it OK to enter water sources that have flooded?
7. What is the city doing to correct the issue?
8. Is the city working with other entities?

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1. Can my school get involved?
2. How can I get a Green Seam bag?
3. How can my company or organization get involved?
4. Is there a charge for a Green Seam bag?

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1. Do ice cream pushcarts require a permit?
2. Do I need a childcare permit to keep children in my home?
3. Do I need to submit a plan review for a new or remodeled food establishment?
4. Do Irving restaurants require a certified food manager?
5. How do I obtain a food handler card?
6. Who needs to obtain a temporary event permit?

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1. Are the gifts affordably priced?
2. What if I have a questions not found here?
3. Can non-senior citizens shop there?
4. What items do you have?
5. Are the items handmade?
6. Can I special order items?
7. Do you ever have sales?
8. How can I become a vendor?
9. Can outside vendors participate in the sales?

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1. How can I find out about job opportunities with the City of Irving?
2. What jobs can I apply for?
3. Can I apply for more than one job?
4. Should I attach anything to my application?
5. Can I withdraw or change the desired position on my application after I have submitted it to Human Resources?
6. How long can I expect to wait to be contacted after submitting an application?
7. How will I find out if my application has been selected?
8. Will I have to complete any testing for positions with the City of Irving?

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1. Can I get a copy of the programs produced by the Irving Community Television Network (ICTN)?
2. Does the City of Irving have anything to do with my cable service?
3. How do I get cable?
4. Who do I contact if I have problems with my cable service?

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1. How is this different from watching ICTN?
2. What is streaming? What is bandwidth?
3. What is webcasting?
4. Why is the city webcasting this?

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1. How do I file a health complaint?
2. Where do I submit a complaint for my apartment?

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1. How many books may I request?
2. How long does it take to receive an ILL book?
3. How long may I keep an ILL book?
4. May I renew my ILL book?
5. What materials may not be borrowed?
6. May I request a DVD or CD through ILL?
7. How do I request a journal article?
8. May I request items from other countries?

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1. What is a TIF?
2. How does a TIF work?
3. What is DCURD?
4. What is the Las Colinas Association, and what does it do?

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1. Is there a City of Irving convenience fee?
2. What type of payments are accepted at the City of Irving payment website?
3. Can I just make my payment without establishing a username / password?
4. How will my transaction be confirmed?
5. When is my payment credited to my account?
6. Can I view my Municipal Services statement online?
7. Is there a minimum / maximum amount that can be charged to my credit card?
8. How do I know my information is secure?
9. How will the payment be displayed on my card / bank statement?
10. I don’t own a computer. Can I pay online?

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1. What should I do if sewerage is backing up?
2. Will the City of Irving repair leaks inside my home?
3. Who do I call about low water pressure to my home?
4. Can the City of Irving recommend a good plumber?

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1. What is a microchip?
2. How is a microchip implanted into an animal? Is it painful? Does it require surgery or anesthesia?
3. What kind of information is contained in the microchip? Is there a tracking device in it? Will it store my pet's medical information?
4. What do they mean by "microchip frequency"?
5. I've heard about something called "ISO standard". What does that mean?
6. What are universal (forward and backward-reading) scanners? How do they differ from other scanners?
7. How does a microchip help reunite a lost animal with its owner?
8. Does a microchip replace identification tags and rabies tags?
9. I just adopted a pet from the animal shelter. Is it microchipped? How can I find out?
10. Why should I have my animals microchipped?
11. I want to get my animal(s) microchipped. Where do I go?
12. Why can't I just buy the microchip and implant it myself?
13. Once the microchip has been implanted, what do I do? Is there any sort of maintenance needed?
14. I heard about a dog that was euthanized by a shelter because his microchip wasn't detected by the shelter's scanner. How can I know that won't happen to my pet?
15. Why are microchips sometimes not found?
16. My pet has two different frequency microchips implanted. Do I need to have one removed? Will they interfere with each other? Which microchip will be detected by the scanner?
17. My pet has a non-ISO standard, 125 kHz microchip implanted, and I want to have it implanted with an ISO standard, 134 kHz microchip. Can I do that?
18. Why isn't it a requirement that all shelters and veterinary clinics use the same microchips and readers? Why aren't they required to have one of each scanner so microchips are never missed?
19. When I have my pet microchipped, is there one central database that registers the information and makes it available to animal shelters and veterinary clinics in case my pet is lost or stolen?
20. What are some of the problems associated with microchips? How common are they?
21. I've heard a lot lately that microchips cause cancer. Is this true?
22. I don't want my pet to get cancer. Should I have my pet's microchip removed?
23. Do the benefits of microchipping outweigh the risks? I'm worried there is still a chance that the veterinary clinic or shelter won't be able to read the chip or my pet will have a reaction.

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1. What is the West Nile Virus?
2. How does the West Nile Virus spread?
3. Is the West Nile Virus contagious?
4. How soon do you get the symptoms once you have been bitten?
5. What are the symptoms of West Nile Virus?
6. How is West Nile Virus treated?
7. Does the Health Department offer free testing?
8. Can I get the virus twice?
9. My child or I was bitten by a mosquito, what should I do?
10. What should I do if I think I have WNV?
11. What is Dallas County doing?
12. What can I do?
13. What should I do if I see dead birds in my yard?
14. Can dogs, cats, and other pets get West Nile Virus?
15. Are pesticides harmful to people?
16. Where can I learn more information?

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1. How do I request a payoff quote for liens?
2. How do I find out if a property has any liens?
3. Who records the release of lien with Dallas County?
4. Where can I obtain a copy of the release of lien?

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1. How often are apartments in Irving inspected?
2. How often can I have a garage sale at my apartment complex?
3. What do I do if I have maintenance issues with my unit?
4. What do I do if I have a problem with my lease or utilities charges by my apartment complex?
5. My vehicle was involved in an accident and does not run. Can I store it in the apartment complex parking lot until the insurance claim is settled?
6. What items are allowed to be stored on the balcony/patio of my apartment?
7. What is the process when a property changes names, managers, or owners?

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1. What citations can be dismissed and how?
2. How can I keep a citation from effecting my driving record?
3. I cannot pay the fine in full, is it possible to pay my citation in installments?

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1. Why has this begun? I've never had to pay for library card from Irving Public Library before.
2. Who is eligible to receive a free Irving Public Library card?
3. What does a non-resident library card cost?
4. Is this fee a one-time fee or a yearly fee?
5. How did I get a non-resident card?
6. What do I get when I purchase a non-resident Full Access Card?
7. What do I get when I purchase a non-resident Computer Access Card?
8. What libraries can I use the non-resident card at?
9. I thought libraries were supposed to offer free access to all?
10. What is the library going to do with this money?
11. Is the library going to charge for anything else?
12. If I don't live in the City of Irving, where can I get free library services?
13. How do I pay the non-resident fee? Do you take debit/credit cards, money order, checks or cash only?
14. Is there a monthly payment plan?
15. Is there a household card or will I have to pay a fee to get each child a card?
16. Can I pay discounted amount and check out less or only get one computer session a day?
17. Is there a short-term option for Computer Access Cards? Can I get a day pass for computer use?
18. Why is the fee so high for non-resident cards?
19. Do other organizations in the city charge for non-residents fees?
20. I own property in the City of Irving, but do not reside in the city. Can I get a free library card?
21. I have a P.O. Box in Irving, but live elsewhere. Do I have to pay a non-resident fee?
22. Can I share my non-resident card with family members?
23. What if I am a non-resident, but my child's father is a resident? Would my child need to get a non-resident card?
24. If I live in another city but go to school in Irving, can I get a free library card?
25. I am a teacher for Irving ISD, but I don't live in Irving. Will I have to pay for a non-resident card?
26. If I work in the City of Irving, do I need to pay the non-resident fee?
27. If I work for the City of Irving, do I need to pay the non-resident fee?
28. I have a TexShare card. Do I have to pay for a non-resident card?
29. I'm homeless. Do I have to pay for a card?
30. You have to have a library card to volunteer. So, do I have to pay for a non-resident card to volunteer my time?
31. Is the non-resident card good for unlimited checkouts?
32. Why am I limited in items I can checkout for the first three months with my new non-resident card if I paid for it?
33. Can I still put items on hold with a non-resident card?
34. Can I still do InterLibrary Loans with a non-resident card?
35. Can I checkout a study room or reserve a meeting room without a card or do I need a non-resident card to use a room?
36. Do I have to pay a non-resident fee to be able to use downloadable media, eBooks, or subscription databases?
37. Do I have to pay to use Irving Public Library’s wireless connection?
38. What can I do for free at the library without a library card?
39. How will the non-resident policy be implemented?
40. How will this affect residents?
41. What do I need to get a full access non-resident card?
42. What do I need to get a computer access non-resident card?
43. If I decide to not pay the non-resident fee, when do I need to return items that I currently have checked out?
44. Whom can I contact with additional questions?

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1. What is the status of Campión Trail?
2. What parts remain closed and why?
3. Are the pavilions along the trail open for use?
4. Why are parts of the trail still off-limits?
5. Is it true that residents have to request for the trail to be opened?
6. Is the trail fully restored?

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1. What should I do if I lost my pet?
2. What should I do if I found a pet?
3. How can I submit a lost / found report?
4. How can I view lost / found reports submitted?

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1. Where can I get a copy of the code books?
2. Where do I find parking calculations?
3. How many plan examiners are there?
4. I just applied for a new commercial permit. How do I get an address assigned?
5. How do I document that my building plans are in compliance with the International Energy Conservation Code?
6. How long will it take to look at a commercial building?
7. How long will my residential permit take to get approved?
8. What are the two biggest items that will hold up my permit?
9. Can I submit the plat / zoning case and the building permit at the same time?

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1. What is the Planning Department?
2. Can I change the zoning of my property?
3. Do I need a permit to do any type of construction on my property?
4. What is the zoning of my property?
5. Can I do business out of my home?
6. Can I have a guest quarters on my property?
7. Can I build a carport on my property?
8. Is my property platted?
9. What is the process of rezoning / platting?
10. Where can I find samples of the standardized language that is required on a plat?
11. Is my property zoned to sell beer and wine?
12. What are the regulations for accessory buildings?
13. What is the process to apply for a zoning verification letter?

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1. How can I find out if someone is in the Irving City Jail?
2. Where is the Irving City Jail?
3. When is the jail open?
4. Where is the County Jail?
5. What does it mean when a person is "booked" into jail?
6. What occurs during an arraignment?
7. When are prisoners arraigned?
8. What is "jail credit"?
9. Is jail credit applied to all arrests?
10. When may I visit a prisoner?
11. What are the visitation requirements?
12. What items may I bring a prisoner?
13. How may I get a prisoner's property?
14. May a prisoner make free phone calls?
15. What is an Alias warrant?
16. What is a Capias warrant?
17. How can a prisoner resolve a City of Irving Class C misdemeanor warrant?
18. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?
19. How can a prisoner get out of jail when arrested for a felony or misdemeanor (other than a Class C misdemeanor)?
20. Will city employees recommend a bail bond company or an attorney?
21. Where are impounded vehicles stored?
22. Where can prisoners released from the Irving City Jail be picked up?
23. How do I get information on a prisoner that has been transferred to ICE (Immigration and Customs Enforcement)?
24. Does the Irving Police Department take fingerprints for the public?

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1. Can I call 911 for non-emergency purposes?
2. What are some examples of appropriate times to call 911?
3. What is the most important thing I need to know when calling 911?
4. Can I text 911?
5. What if I speak another language?
6. How does 911 work in the Metroplex?
7. What should I do if no one is answering and I receive a busy signal or message?
8. What should I do If I have to hang up?
9. What can I expect to happen in the call with the dispatcher?
10. What should I teach my children about 911?
11. Can I see or speak with the officer who responds to my call?
12. Can old, uninitialized (non-service) cell phones dial 911?
13. How does 911 Work?

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1. Someone has written checks on my checking account without my permission. What do I do?
2. Someone has used my credit card / debit card without my permission. What do I do?
3. Someone stole my checks / credit cards. What should I do?
4. What is identity theft?
5. I received a check in the mail and I was told to cash the check then send some of the money to another location. Now my bank has told me the check was counterfeit. What should I do?
6. I made a purchase (or sold an item) on eBay (or another internet site) and I've not received the package (or the payment). What can I do?
7. I've had my mail stolen. Who should I contact?
8. My driver's license was lost or stolen. What should I do?
9. My Social Security Card was lost or stolen? What should I do?

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1. I was a victim of crime and I have been feeling anxious and having difficulty sleeping ever since the offense. Am I okay?
2. I filed a police report and I do not know what has happened with my case. How do I find out the status?
3. I was a victim of crime in another city, but I currently live in Irving and I need help dealing with the crime. Can I get help through the Irving Police Victim Services Unit?
4. I have heard about Crime Victim's Compensation, but I do not know if I am eligible for the program. How can I find out if the program can help me?
5. I am a victim of domestic violence, but I do not feel that I can talk to anybody about my situation. How can I get help?
6. I know that the suspect in my case was arrested. How will I know if this person is still in jail?

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1. What time limits do I have to make a complaint?
2. What are the possible outcomes of a disciplinary investigation?
3. What happens if the complaint is not sustained?
4. Will I be notified on the status of my complaint?

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1. What is done on the testing day?
2. When is the application (Personal History Statement) due?
3. What is on the civil service test?
4. What is the attire for the testing day?
5. What should I bring on the test day?
6. How many applicants are registered for the test?
7. How many openings are there?
8. When does the academy start?
9. What is the processing time?
10. Do I need a criminal justice degree or my 60 hours in criminal justice?
11. What shifts do patrol officer’s work?
12. What days off do patrol officers have?
13. When do the benefits start?
14. What areas are the main disqualifiers for applicants?
15. I am in the military now. When should I apply?
16. Does my DD214 need to show honorable discharge?
17. What is the police academy like?
18. What is the academy training for a Lateral Police Officer?
19. Do you have a hotel to recommend?

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1. What is the phone number to report a code violation?
2. When may trash be place at the curb for pickup?
3. If a scheduled trash collection day falls on a holiday does the trash still get picked up?
4. Is a permit required for a garage sale?
5. What if I need to cancel my garage sale?
6. Is parking your vehicle over the sidewalk a code violation?
7. Who is responsible for maintaining an alley or easement behind their property?
8. Who is responsible for cutting and edging the grass between the sidewalk and street?
9. What is the height regulation for grass and weeds in the City of Irving?
10. What is outside storage?
11. Is parking on the grass allowed? Is parking on the grass allowed?
12. Do you have to have an address number on your house if you already have them on the curb?
13. Do you have to get a fence permit when you are replacing or repairing a fence?
14. What are the regulations for putting out garage sale or temporary signs?
15. Can I park a commercial vehicle at my house?
16. If a vehicle has an expired inspection or registration sticker is it considered a junk motor vehicle?
17. What are the regulations for maintaining pools?

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1. What should I do if I have a corner visibility problem?
2. What is the procedure for graffiti removal?
3. Who maintains public alleys?
4. How do I get my sidewalk repaired?
5. What can I do if there are street light problems?
6. What should I do if I notice a need for street maintenance and repairs?
7. Who maintains street signs and pavement markings?
8. Does the city sweep the streets in Irving?
9. How do I report a problem with traffic signals?
10. Who takes care of trimming trees on public property?
11. How do I report a need for trimming trees near utility lines?
12. Does Irving provide public transportation?
13. Does Dallas Area Rapid Transit (DART) offer car pool service?
14. Does DART offer service for the disabled?
15. Where can I get a DART schedule?

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1. What Is Rainwater Harvesting?
2. How Much Water Will My Roof Produce?
3. Where Can I Purchase a Barrel to Make a Rainwater Collection System?
4. Where can I buy a ready-made rain barrel?
5. Can You Collect Rain Water Without Gutters?

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1. How do I know that these violations are valid?
2. Is this only a program to generate revenue?
3. What company provides the red light camera program in Irving?
4. What happens if I ignore the notice of violation?
5. What if I am not the driver / owner of the vehicle at the time of violation?
6. What if I was issued a citation from an officer for the same offense?
7. What if the camera was not working or it was defective?
8. What if the light was yellow?
9. Why did I receive this notice of violation?
10. Will I receive any points on my driving record for this violation?
11. Will my insurance rates be affected?

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1. Can I make payments in installments or set up a payment plan?
2. How much is the civil penalty?
3. How much time do I have to pay my notice of violation?
4. I have received multiple notices of violation, do I have to send in a payment for each?
5. What if my check bounces?

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1. Can I bring a lawyer to the hearing with me?
2. Can I make a hearing request over the phone?
3. Can someone other than me attend the hearing?
4. Do I have to pay my fine the day of the hearing?
5. I am handicapped and unable to appear in court for my hearing. What do I do?
6. Is there more than one place that I can attend my hearing?

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1. Does the grading plan have to be sealed by a professional engineer?

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1. Can we put plastic grocery bags, like those used at the checkout to sack our groceries, in our weekly blue recycling bag?
2. Can we put grocery produce plastic bags, such as the ones found in a grocery store's produce department, in in our weekly blue bag?
3. Can we put styrofoam in the blue bag?
4. Is it OK to put food waste in the recycling blue bag, or should we wash plastic containers, such as yogurt containers, before putting them in the blue bag?
5. Can food-contaminated paper or styrofoam plates, napkins and paper towels be recycled?

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1. How do I register as a vendor?
2. How do I reserve a city facility or park?
3. How do I obtain a Special Event Permit?

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1. Does DART offer car pool service?
2. Does DART offer service for the disabled?
3. Does Irving provide public transportation?
4. Does the city sweep the streets in Irving?
5. How do I get my sidewalk repaired?
6. What about a need for trimming trees near utility lines?
7. What if I have a corner visibility problem?
8. What if I notice a need for street maintenance and repairs?
9. What is the procedure for graffiti removal?
10. What if there are streetlight problems?
11. What if there is a problem with traffic signals?
12. Where can I get a DART schedule?
13. Who maintains public alleys?
14. Who maintains street signs and pavement markings?
15. Who takes care of trimming trees on public property?

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1. How is the (residential) sewer bill calculated?
2. How do I read my meter?
3. I never received my water bill. Can you send me another bill?
4. Why does my payment take two bank business days to credit to my account?
5. I've just received notification that my landlord has not been paying the utility bills. What can I do?
6. Why do I have to come to City Hall in order to have my water service started?
7. Can you explain the details on my bill, what are all these charges for?

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1. What is wastewater and why do I pay for it?
2. Why do I sometimes see fire hydrants running when there is no fire?
3. My tap water sometimes has an earthy or musty taste and scent in the late summer. What causes this?

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1. Where does Irving get its water?
2. How safe is Irving’s drinking water?

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1. What are some possible causes for higher water usage?
2. My neighbor has six household members and I only have two. Why is my water usage higher?

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1. How do I know if my bill matches my meter reading?
2. Will it affect my bill if city crews were working on a water line repair on my street?
3. Why do I have milky colored water coming out of my faucet?
4. My water was off due to a water main break or private repair. Now I hear noise in my water line and air is coming from my faucet after I turn the water on. What should I do?
5. Why do I have low pressure in my house?
6. I have had a new meter installed, and my bill has increased. Can I have my meter tested?
7. Why am I always encouraged to conserve water when Water Utilities uses up water flushing fire hydrants?
8. Who is responsible for painting the fire hydrants?
9. The city made a repair in front of my house and left a pile of dirt behind. When will it be cleaned up?
10. The city made a repair at my house and the concrete sidewalk (or street, or driveway) was removed. When will this be fixed?
11. The city made a repair on my grass / landscaping / irrigation system. When will it be cleaned?
12. When do I need to move my car if there is a problem with a pipe under my driveway that needs to be fixed?
13. There was a water break and the water was shut off in my area. Why wasn't I notified?
14. What should I do if my water is off and needs to get turned back on?
15. How long will it take to clean the sewer line with the big trucks?
16. The plumber said the stoppage is on the city side. Will the city fix it?
17. Some drains and toilets work and others do not, what should I do?
18. I have sewage backing up in my house, what should I do?
19. Is water with chlorine in it safe to drink?
20. How hard is Irving's water?
21. Is the fluoride in my drinking water safe?
22. Is it okay to use hot water from the tap for cooking?