Water Utilities

View Water Quality Report



Pay Your Water Bill Online - Click Here


The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. Your account number and the service address for the account are required for online one-time and recurring utility bill payments. When asked to provide a PIN, enter the numeric portion of the service address (i.e., "825" in 825 W. Irving Blvd.).
  1. Time of Day Restrictions Effective April 1 to Oct. 31

    Irving has implemented time-of-day water restrictions to promote better water use habits and conserve Irving’s water supply. Such restrictions make it a violation of city ordinance to water between 10 a.m. and 6 p.m. from April 1 through Oct. 31. Read On...
  1. Water Utility Payment Website, Pay-by-Phone Unavailable July 1
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  1. Residents Reminded of City Water Restrictions

    The City of Irving reminds residents of the ongoing water conservation plan, which calls for year-round efficient irrigation measures. Read on...
  2. Irving’s 2016 Water Quality Report Available Online

    Each year, the Texas Commission on Environmental Quality and the City of Dallas provide water quality data. Once the data is received, it is compiled into a report and made available to Irving water customers. Read on...
  3. Proper Grease, Oil Disposal Keep Sanitary Sewer Lines Clean

    The majority of sanitary sewer overflows are due to grease buildup from homes and apartments. Help prevent costly sewer overflows by following a few steps. Read on...
  4. Help Prevent Stormwater Pollution

    Stormwater is water from rain, ice and snow that does not soak into the ground. It flows from rooftops, over paved areas, bare soil and sloped lawns into storm drains that empty directly into neighboring waterways. Read on...
  5. WaterMyYard.org Promotes Smart Irrigation

    Residents and businesses are encouraged to set up an account at the WaterMyYard.org website, which will send weekly updates with the exact amount of time needed to water turf and garden areas, given the local weather conditions. Read on...
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The Water Utilities Department is responsible for ensuring that Irving residents have access to safe and clean drinking water at a reasonable volume and cost. The department is charged with safely collecting and disposing of sewage water.

Other duties include constructing and maintaining city water lines, sewage lines, water pumps and associated facilities.

Department Divisions
The Water Utilities Department works to manage water resources in the region and educate the community regarding water conservation and use. It is comprised of nine divisions:
  • Administration
  • Lake Chapman Water Supply
  • Environmental Compliance
  • Water Pumping
  • Water Distribution
  • Wastewater Collection
  • Water Purchases / Treatment
  • Wastewater Treatment
  • Non‐Operational

Videos

Designation


The State of Texas has designated Irving as a Superior Public Water System, the highest rating given by the state.
 
Mission
The mission of the Water Utilities Department is to deliver exceptional services in the distribution of high quality drinking water and the safe disposal of sewage while protecting the health and environment of our residents, businesses and visitors.