In order to discontinue services, you will need to complete a Request Form (Click Here) and fax it, along with a copy of your driver's license (residential accounts), to (972) 721-3733. You may also mail it to Customer Service at the address listed to the right.
We will read your meter on the day you request that your services be discontinued. A final bill will be prepared to include all usage from the date of your last meter reading until the date you discontinued services.
If a deposit is held on your account, it will be credited towards your final bill. You will need to provide a forwarding address so that we can mail your final bill and/or any refund that may be due. If applicable, any remaining balance will be automatically refunded to you, within 45 days, by check if the balance is $10 or more. You will need to request a refund for balances of less than $10 or by calling Customer Service at (972) 721-2411.