New commercial customers are required to pay a deposit equivalent to two times the average bill for services or a minimum deposit of $175 (depending on the size of the meter); whichever of the two is greatest. Additional deposit information is as follows:
Your deposit may be higher than the minimum if you have had previous accounts for services with an unsatisfactory payment history.
Deposits are held in escrow until you close your account. The deposit is then applied to the balance on your final bill.
If applicable, any remaining balance will be automatically refunded to you, within 45 days, by check if the balance is $10 or more. You will need to request a refund for balances of less than $10 by calling Customer Service at (972) 721-2411.