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Departments A - H
Customer Service / Utilities
Your payment must be received in our offices, regardless of payment option utilized, by 5 p.m. on the due date shown on the bill. Otherwise, a 10 percent penalty will be assessed to all outstanding, current charges.
What should I do if sewerage is backing up?
Will the City of Irving repair leaks inside my home?
Who do I call about low water pressure to my home?
Can the City of Irving recommend a good plumber?
How is the (residential) sewer bill calculated?
I never received my water bill. Can you send me another bill?
Why does my payment take two bank business days to credit to my account?
I've just received notification that my landlord has not been paying the utility bills. What can I do?
Why do I have to come to City Hall in order to have my water service started?
Can you explain the details on my bill, what are all these charges for?
Understanding Your Bill
Leaks and Leak Adjustments
Lowering Your Bill
Nonpayment Service Disconnects
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