Performance Excellence

Malcolm Baldrige National Quality Award
The City of Irving was one of four recipients of the 2012 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence. The city is only the second municipality in the nation to receive this award in the program’s 25-year history. The city was recognized for its fiscal achievement, citizen feedback efforts, process improvement results, cross-functional teams, and strong strategic planning process.

While the city is proud to be a recipient of this prestigious award for performance excellence, the city continues to be dedicated to improving its performance and services for residents, visitors, and businesses.
About the City of Irving

Malcolm Baldrige Award Celebration

Malcolm Baldrige Award Acceptance Speech